FREQUENTLY ASKED QUESTIONS
Yes, you will. We ensure that the product you receive is consistent with the one shown in the pictures. However, due to factors such as lighting during photography and slight color differences on different display screens, there may be a very minimal visual difference, but the main features and quality of the product remain the same.
You can view your sales receipt in your account on our official website or app. Log in to your account, go to the "Orders" section, and click on the specific order to find and download the sales receipt. If you have any trouble accessing it, please contact our customer service, and they will be happy to assist you.
If you wish to return an item, please first contact our customer service within 15 days of receiving the product. Provide them with your order number and the reason for the return. After getting approval from our customer service, follow the return instructions they provide. Usually, you'll need to package the item in its original condition (including all accessories and packaging) and send it back to the specified return address. Once we receive and inspect the returned item, we will process the refund according to our return policy.
We are constantly working to manage our inventory. For items that are currently out of stock, we do plan to restock them. The restocking time depends on various factors such as production schedules and supply chain situations. You can subscribe to notifications for out - of - stock items on our website or app. Once they are back in stock, you'll be notified immediately.
We ship orders to most locations worldwide. During the checkout process, you can enter your shipping address, and our system will automatically determine if we can ship to that location. If your address is in an area where we currently don't offer shipping services, our system will prompt you accordingly. For any special shipping requirements or inquiries, please feel free to contact our customer service.
